lunes, 1 de diciembre de 2008
DILEMMA UNIT 6
DILEMMA UNIT 7
Interstate is currently considering outsourcing all or part of its 150 persons call centre to an overseas location in order to reduce its operating costs. The call centre currently processes calls from both insurance agents and enquiries from members of the public within the USA. Several groups of managers have been asked to research different host countries in order to evaluate their potential to host a pilot project which should take over full responsibility for all call centre operations within twelve months. The management teams will be meeting later in the day to present their recommendations. The following countries have been selected as potential hosts.
Well, in this case there are a Lumber of issues that have to be Looked at. First, there is the question of Business performance itself. Is it really going to be worthwhile for this company to take parto f its Business offshore? There is not much doubt-it will be cheaper at least in the short-term. But there is a downside and that could produce some surprises for any company. The image of the company may well suffer as a result of a decision to offshore, and the potential impact of that is difficult to measure. We´ve already seen that sort of thing happening and some companies have even had to bring back work that they had outsourced.
This, of course, could be made worse by union industrial action. Other problems down the line? Well, when you offshore a critical part our you bussines , your really have to have a fall back strategy if something goes disastrously wrong.this could be wath we call "multi-shoring", where you have and alternative service provider in another country you can switch to if things go wrong.
That way, if there is a major appreciation in wages or foreigh currency, a dispute with your local provider or any sort of instability, you are not in danger.
So you know, i think that if i were being asked to choose a dstination for an outsourcing operation, I would advise the company to think very carefully about "multi-shoring" that way they can minimise the risks and transfers operation to another destination i something goes wrong.
jueves, 27 de noviembre de 2008
....LISTENING...
...CONDITIONALS...
TYPE 1 : ( SIMPLE PRESENT)
IF THEY OFFER A DISCOUNT, WE´LL PLACE A LARGE ORDER.
IF OIL PRICE GOES UP, THE PRODUCTS WILL BE MORE EXPENSIVE.
IF THEY DON´T GIVE US A SPECIAL DISCOUNT, WE WON´T ORDER ITEMS ANY MORE.
...4 P´S...
...VOCABULARY UNIT 8...
FINANCE
AUDITORS: AUDITOR
BALANCE SHEETS: BALANCE
OUTGOINGS: SALIDA
GROSS PROFIT: GANANCIA NETA
COST OF MATERIALS: COSTO DE LOS MATERIALES
TURNOVER: INGRESO
DIVIDEND: DIVIDENDO
INTEREST RECEIVABLE: INTERESES QUE RECIBE
RESEARCH AND DEVELOPMENT: COSTOS DE INVESTIGACION Y DESARROLLO
BUDGETS: PRESUPUESTO
REVENUES: INGRESOS
DEBTS: DEUDAS
DEEPLY: PROFUNDAMENTE
GIANT: GIGANTE
OCCUR: OCURRIR/SUCEDER
ANNOUNCED: ANUNCIAR
ANGER: ENOJO
UNCOVERED: DESTAPADO
...VOCABULARY UNIT 7...
UNIT 7
OUTSOURCING
OPERATING COSTS: COSTOS DE OPERACION
OUTSOURCING: SUBCONTRATACIONES
OFFSHORING: DIFERENTES CIUDADES
LABOUR COSTS: COSTOS DE MANO DE OBRA
LAYOFFS: SUSPENSION DE EMPLEADOS
OVERHEADS: HACIA ARRIBA
DATA NETWORKS: RED DE DATOS
BACKLASH: REACCION
FOREIGN MARKETS: MERCADOS EXTRANJEROS
DATABASES: BASE DE DATOS
RECRUIT: CONTRATAR
MOSTLY: EN SU MAYOR PARTE
miércoles, 26 de noviembre de 2008
...VOCABULARY UNIT 6...
UNIT 6
MARKETING
BELIEFS: CONFIANZA
STAND: MANTENERSE
HEALTH: SALUD
FORCE: EFICACIA
GRIM: IMPOTENTE
STRAIGHTFORWARD: DIRECTO
BARRIER: BARRERA
BLAME: TENER LA CULPA DE…
DOMINATE: DOMINAR
REPRESENT: REPRESENTAR
BUILD: CONSTRUIR
POWERFUL: PODEROSO
GIFT BAG: MESA DE REGALOS
CYNICAL: CINICO
IMPRESSED: CAUSAR LA IMPRESION DE…
PITCHES: LANZAR/TIRAR
PATRIOTISM: PATRIOTISMO
SELF-ESTEEM: AMOR PROPIO
lunes, 24 de noviembre de 2008
lunes, 27 de octubre de 2008
...DILEMMA...
...DILEMMA...
Date: 24 Oct 08
To: Pipeline Company
Subject: Solution
I am writing about the trouble do you have and in my opinion the best is:
Works in group you are the shareholders. Look at the candidates and discuss the advantages and disadvantages of each in terms of pay and potential performance.
This is the best way to put into practice the harvest of the success of your company or business there is no better job than the team and please see your good advantages and disadvantages.
Yours sincerely
Melissa Maldonado.
domingo, 26 de octubre de 2008
... DEVELOPMENT...
..PAST SIMPLE...
Use the Simple Past to express the idea that an action started and finished at a specific time in the past. Sometimes, the speaker may not actually mention the specific time, but they do have one specific time in mind.
Examples:
I saw a movie yesterday.
I didn't see a play yesterday.
Last year, I traveled to Japan.
Last year, I didn't travel to Korea.
Did you have dinner last night?
She washed her car.
He didn't wash his car.
... PRESENT PERFECT...
We use the Present Perfect to say that an action happened at an unspecified time before now. The exact time is not important.
We can use the Present Perfect with unspecific expressions such as:
Examples:
I have seen that movie twenty times.
I think I have met him once before.
There have been many earthquakes in California.
People have traveled to the Moon.
People have not traveled to Mars.
Have you read the book yet?
Nobody has ever climbed that mountain.
A: Has there ever been a war in the United States?B: Yes, there has been a war in the United States.
...VOCABULARY...
- PENSION: PENSION
- REJECT:RECHAZAR
- CRITICISM:CRITICA
- ADVISE:CONSEJOS
- COMPENSATION:COMPENSAR
- LEGAL ACTION:ACCIONES LEGALES
- BONUS:BONO
- POINT OUT:SEÑALAR
- SET UP:ESTABLECER
- LOOK AFTER:ACORDAR
- CALL ON:VISITAR
- BUY UP:ACAPARAR
- STEP DOWN:RETIRARSE
- GET AHEAD:ADELANTARSE
- GO UNDER:FRACASAR
- BREAK DOWN:QUEBRAR
- CALL OF:POSPONER
- TURNOVER: INGRESOS ANUALES
- A SLIGHT OVERSPEND ON THE..... : INVERTIR UN POCO MAS
- SCHEDULE: AGENDADO
- CATCH UP : PNERSE AL CORRIENTE
- MERGER:UNION/FUSION
- OUTRAGED: INDIGNACION
- SHAREHOLDERS: ACCIONISTAS
- SHORT-TERM: CORTO PLAZO
...VOCABULARY...
- ECONOMIC FORESCASTS : PRONOSTICO
- PRODUCT DEVELOPMENT: DESARROLLO DEL PRODUCTO
- CURRENT SALES : VENTAS ACTUALES
- BENEATH: POR DEBAJO DE
- DIGGING: EXTRAER
- APPAREL: ROPA
- SALES PITCH: MENSAJE PUBLICITARIO
- TIMETABLED: HORARIO
- KEYWORDS: PALABRAS CLAVE
- SLIDE: DIAPOSITIVAS
- PULLED: ATRACCION
- BANKRUPTCY: QUEBRAR/ BANCA ROTA
- AHEAD: ADELANTAR
- COUNCIL: CONSEJO
domingo, 5 de octubre de 2008
GEORGIO ARMANI
GEORGIO ARMANI
STRATEGY PRESENTATION
1. CURRENT SECTORS OF ACTIVITY
SCENT
WATCHES
FURNITURE
NIGHTCLUBS
COSMETICS
FASHION
CONFECTIONARY
SPECTACLES
2. PROPOSED NEW MARKET
HOTEL INDUSTRY
3. PROPOSED PROJECT
JOINT VENTURE WITH EMAAR PROPERTIES TO DESIGN TEN NEW LUXURY HOTELS AND FOUR RESORTS.
4. PROJECT DURATION
8-10 YEARS
5. STRATEGIC REASONING
COMPETITORS ARE ALREADY ENTERING HOTEL MARKET (BULGARI)
6. RISKS
TRAVEL AND LUXURY INDUSTRIES FOLLOW SAME ECONOMIC CYCLE.
UNSTABLE MARKET CONDITIONS.
DILUTION OF BRAND.
7. ADVANTAGES
GENERATING POSITIVE PUBLICITY
Giorgio Armani was born in 1934
From 1961 to 1970, Armani worked as a designer in well-know fashion house Nino Cerruti, after which he left to pursue freelance work. In 1974, with his partner Sergio Galeotti, he established Armani with a menswear label, introducing a womenswear line in 1975.
Armani was the first designer to ban models with a body mass index
In January 2007 Armani became the first designer to broadcast a haute couture fashion show live on the Internet. The Armani Privé spring/summer 2007 fashion show was broadcast via Microsoft Corporation’s MSN .
Giorgio Armani has a keen interest in sports; he is the president of the Olimpia Milano basketball team, , an Inter Milan fan and has twice designed suits for the England national football team.
martes, 9 de septiembre de 2008
domingo, 7 de septiembre de 2008
...ReMeMbEr...
Christina Rossetti(1830-1894)
Remember me when I am gone away,
Christina Georgina Rossetti
viernes, 5 de septiembre de 2008
..VoCaBuLaRy..
WRAPPED: envolver/enrollar.
BREATHE: respirar /soplar suavemente.
BASEMENT: sotano.
...Baby Boy...
UnIt 2
GETTING THINGS DONE
YOUR LINE MANAGER AGREED TO GIVE YOU FEEDBACK ON AN URGENT REPORT, BUT HASN´T DONE SO YET.
DO YOU MIND MAKING THE REPORT IN THIS MOMENT?
I´D REALLY APPRECIATE IT IF YOU SEND ME THE REPORT, IS URGENT.
IT´D BE A GREAT HELP IF YOU COULD SEND THE REPORT DONE BY TODAY BECAUSE IS URGENT AND I HAVE A MEETING IN THE MORNING.
WOULD YOU MIND WORKING IN THE REPORT OF THE PRODUCTION OF THIS MONTH? I MUST SEND THAT REPORT TOMORROW TO THE SALE MANAGER.
YOU ARE GOING TO A MEETING EXPECTED TO LAST ALL MORNING. YOU WANT YOUR OFFICE COLLEAGUE TO MAKE AN IMPORTANT CALL FOR YOU AT 11 A.M.
I HAVE AN IMPORTANT MEETING TOMORROW IN THE MORNING SO I DON´T HAVE TIME FOR MAKE AN IMPORTANT CALL. WOULD YOU DO ME A FAVOUR AND MAKE A CALL AT 11 A.M?
I´D REALLY APPRECIATE IT IF YOU MAKE AN IMPORTAN CALL FOR ME AT 11 AM? BECAUSE I DON´T HAVE MUCH TIME I´M GOING TO A MEETING.
E- MAIL
GETTING THINGS DONE
UNIT 2
DEAR MIKE
I´M GOING TO BE AT A CONFERENCE FOR THE REST OF THE WEEK. DEAL WITH A FEW THINGS FOR ME WHILE I AM AWAY, WILL YOU?
ASK JASON BALCK TO LEAVE HIS REPORT ON MY DESK FOR WHEN I GET BACK. ALSO LET THE SALES TEAM KNOW TOMORROW´S MEETING HAS BEEN POSTPONED UNTIL NEXT WEDNESDAY.
FRANZ
REWRITE FRANZ EMAIL USING A SOFTER APPROACH TO ENSURE THAT HE GESTS THINGS DONE.
DEAR MIKE
I´M GOING TO BE AT A CONFERENCE FOR THE REST OF THE WEEK. WOULD YOU DO ME A FAVOUR AND DEAL WITH A FEWW THINKS FOR ME?
I´D REALLY APPRECIATE IT IF YOU ASK JASON BALCK TO LEAVE THE REPORT ON MY DESK FOR WHEN I GET BACK? ALSO WOULD YOU MIND INFORM AT THE SALES TEAM THAT THE TOMORROW´S MEETING HAS BEEN POSTPONES UNTIL NEXT WEDNESDAYE?
THANKS FOR THIS FAVOUR.
SEE YOU
FRANZ
DiLeMmA & DeCiSiOn
From: Louis Schweitzer
Date: 04-08-08
To: Nissan
Dear company Nissan, I’m speaking in the name of my company which believes that an alliance between our two companies would be very beneficial, because the power of both can cover a wide area in the Japanese market.
Is there any way you can work with us, it’s very important an alliance a success, because if the alliance fails, it will be disaster for both companies.
I’d really appreciate, we may see us to talk and identify the best option, thus able to reach a good business strategy.
Yours sincerely
Louis Schweitzer
DiLeMma & DeCiSiOn
DileMma: The virtue of necessity
From: Melissa Maldonado
Date: 03 sep. 08
To:Transal Company
Subject: Solution
Dear Transal Company
I am writing about the trouble do you have and in my opinion is: Stanford Traynors & Associates the reason for this are as follows because bring outside consultants into every subsidiary to organise training schemes for all employees over a period of six months.
This would be more expensive but would give low level worker and opportunity to speak to experts and to point out problems.
The results should be almost immediate and the experts would be on hand to talk to the press.
Your sincerely
Melissa Maldonado
...CoMpAnY PrOfIlE...
COMPANY NAME
SCRIBE S.A. DE C.V.
TYPE OF COMPANY
IT IS A CORPORATION 100% MEXICAN.
PRODUCTS
THE COMPANY PRODUCE PAPERS FOR WRITING AND IMPRESSION.
NOTEBOOKS
THE MAIN PRODUCT THAT ELABORATES IS THE NOTEBOOKS WITH DIVERSE DESIGNS AND PRESENTATIONS. IN ADDITION TO AN EXTENSIVE LINE OF PRODUCTS FOR IMPRESSIONS.
AREA OF BUSINESS
IN A FUTURE I´D LIKE TO WORK IN:
- MY JOB ENTAILS TO MAKE STUDIES OF MARKET ON THE PRODUCTS THAT WE ELABORATED THUS TO DETERMINATE THE PRICES AND PROMOTIONS.
I’M RESPONSIBLE FOR MAKING REPORTS OF THE SALES THAT WERE OBTAINED IN A PERIOD AND THUS DETERMINATE THE STRATEGIES OF MARKET FOR THE PRODUCTS THAT WE SELL. - I’M RESPONSIBLE FOR SENDING NEW PRODUCTS (NOTEBOOKS) THAT ACCORDING TO THE SEASON, TO LOOK FOR STRATEGIES TO POSITION THEM IN THE MARKET.
I’M IN CHARGE OF 50 EMPLOYEES.
HISTORY
COMPANY SCRIBE ES BORN IN THE DIVISION OF INDUSTRIAL PRODUCTS OF KIMBERLY – CLARK.
THIS COMPANY IS LEADER IN THE AREA OF MEXICAN PRODUCTION OF FINE PAPERS FOR WRITING AND IMPRESSION THAT IT SATISFIES DIVERSE NECESSITIES IN THE INDUSTRIES PUBLISHING AND OF GRAPHICAL ARTS.
jueves, 4 de septiembre de 2008
...AcTiViTiEs...
Name: Melissa Maldonado
Position: Director of Marketing at Scribe S.A.
Name Company: Scribe S.A.
Duties:
My job entails to make Studies of market on the products that we elaborated thus to determinate the prices and promotions.
I work for Scribe.
I’m responsible for making reports of the sales that were obtained in a period and thus determinate the strategies of market for the products that we sell.
I’m responsible for sending new products (notebooks) that according to the season, to look for strategies to position them in the market.
I’m in charge of 50 employees.